Francis Buttle: Customer relationship management; Concepts and technologies – second edition
Customer relationship management – general There are four types of CRM: Strategic – focused upon development of a customer-centric business culture. Operational... Read More
Simon Sinek: Neskončna igra
Neskončne in končne igre Igra obstaja, če obstaja vsaj dva igralca. Prav tako obstajata dve vrsti iger: končne in neskončne. Končne igra... Read More
Thomas Lah & J.B. Wood: Technology-as-a-Service Playbook
Disruption Happens XaaS is not just technology that is priced by the month and hosted in the cloud. It’s just a new... Read More
Leonard Mlodinow: Elastic; Unlocking Your Brain’s Ability to Embrace Change
Today we consume, on average, a staggering 100.000 words of new information each day from various media. About 28.000 a few decades... Read More
Clayton M. Christensen, Michael E. Raynor: The Innovator’s Solution; Creating and sustaining successful growth
Faced with innovator's dillema managers are pushed from their comfort zone and usually react poorly. Innovator's solution is helping them respond properly.
Economic moat – ga imate, ga poznate?
»Economic moat« »Moat« je angleška beseda za jarek. Bolj natančno obrambni jarek. »Economic moat« je izraz, ki ga je predvsem populariziral Warren... Read More
Dave Conklin: Lost At 30,000 Feet; A Business Leader’s Guide To Understanding & Navigating The Complicated Digital Business Growth Landscape
Great book about digital business issues and challenges and how to understand digital landscape as business leader, to make your company successful.
Moja prodaja je zanič!
Zakaj je pomembno, da jasno postavimo pričakovanja do prodajalcev in vlogo prodaje v podjetju predno začnemo z ocenami.
Conflict resolution or why solution acceptance is what really matters?
How to handle conflicts and how to check if they are really handled.